Stephen M. Yeity, CPCU, CIC
President and Founder
Upon graduation from Penn State University, Steve began his insurance career with the CNA Insurance Companies as a Commercial Underwriter and now has over 31 years experience in the insurance business. He established CrossKeys Insurance in 1997 to represent the Erie Insurance Group. Steve actively participates in a number of service organizations, currently serves as the Erie Insurance Agents Moderator and is the President of a local board of directors. Steve can be found on the golf course or the beach when not in the office.
Vanessa Pagan, CISR, CPIA
Vanessa joined CrossKeys Insurance in 2004 and has been a licensed property, casualty, and Life agent since 2001. She is responsible for serving the needs of our personal lines clients as well as new client sales. Vanessa earned her CISR designation in 2008 and the CPIA designation in 2010. Vanessa was recently recognized as the 2014 Customer Service Agent of the Year by the Erie Insurance Group. Vanessa volunteers on the Muhlenberg Township Planning Board and can be found cheering her two sons on at school activities.
Tim Flynn, CISR
Tim came to CrossKeys Insurance from the Travelers Insurance Company where he specialized in claims. Tim brings an extensive background in service and sales to our organization and is managing the Hamburg Office. Tim is a graduate of Albright College and holds licenses in property, casualty and life insurance. He stays fit by competing in extreme fitness events, enjoys crafting home brews in his spare time and is a proud grandfather of three. Tim is active in Hamburg’s Our Town Foundation and the Knights of Columbus.
Brad Coley, CISR
Brad joined CrossKeys Insurance in 2009 from Liberty Mutual Insurance Company where he was a Personal Lines and Life Agent. Brad is a graduate of Kutztown University and has over sixteen years experience in sales and service, the last 10 years in insurance. Brad is active coordinating several public service initiatives for the CrossKeys team, is active in several service associations and coaching youth sports in Muhlenberg Township.
Courteny has been a licensed Property and Casualty agent since 2004 and joined CrossKeys Insurance in April 2015. She comes to us with both commercial and personal lines sales and service experience. Courteny is responsible for managing the needs of our commercial clients. Courteny is currently working towards her Certified Insurance Service Representative designation. Outside of work, you can find her enjoying her son’s baseball or football games, getting a work out at the gym or relaxing at the beach.
Vicki L. Hull, CISR
Vicki recently joined CrossKeys Insurance after a 15 year career with Liberty Mutual Insurance. Vicki’s experience in Personal Lines insurance products and services will enhance the service team in our Hamburg Office. Vicki loves to vacation in South Carolina with family and is a proud grandmother!
Melissa J. Papola, CISR
Missy has been with CrossKeys Insurance since 2002 and has been a licensed property casualty agent since 2006. Her responsibilities include, but are not limited to, reception, payment processing, client assistance, and e-file maintenance. Missy enjoys spending time in Philadelphia, rooting for her beloved Eagles, and traveling.
Alexandra L. Yeity
In the Spring of 2017, Alex joined CrossKeys Insurance. She comes to CKI with a variety of customer service and social media marketing experience. Alex’s responsibilities include life insurance sales, marketing, and customer service support. In her free time, she enjoys traveling, shopping, and spending time with family, friends, and her miniature terrier, Winnie.
Anne Guinther, CISR
Anne joined CrossKeys Insurance in 2010, bringing with her an underwriting background, having worked for CNA Insurance for over 17 years as a commercial underwriter. Anne, a Kutztown University graduate, is also a licensed property casualty agent who is responsible for providing commercial account support in our Reading office in addition to servicing commercial accounts. Anne is a master gardener who harvests a variety of spices for homemade foods.
Michele A. Yeity
After 20+ years in the Banking industry, Michele joined CrossKeys Insurance in 2003 and has been a licensed property casualty agent since 2006. She is responsible for bookkeeping, banking, payroll, and other back office functions of the business. When not working, Michele fills her day with various community service activities and serves as a member on the Berks County Youth Aid Panel. She is an avid Body Zone attendee, enjoys walking her dog and doing yard work.
Fresh from retirement after 35 successful years in the financial services industry, Mike Grim joined the CrossKeys team in March 2015. His past professional experience includes commercial lending, management, practice administrator, client services and finance. For CrossKeys, Mike is handling our property inspections and can be seen on the roads of Berks County in our CrossKeys auto. Besides his part-time position with CrossKeys Insurance, Mike is involved in various non-profit organizations, currently serving on the board of the South Mountain YMCA & Outdoor Center. He enjoys spending time with his wife of 40 years, their 2 children and 4 grandchildren as well as running, golfing and traveling.