Client Testimonials
What are our clients saying about CrossKeys customer service?
2/1/2011
Today I started the process of contacting insurance agencies here in Tallahassee to obtain quotes for insuring the Honda so I can then transfer the registration to Florida.
I wanted to let you know that I shared your contact information with the Williams Insurance Agency. I filled him in on our situation so he is aware of what would be coming down the road.
I also have been telling him and other prospective agents that they big shoes to fill.
Wish there was a way we could keep doing business with you and Erie. Your attention to our needs will definitely be missed.
Thanks as always.
Tony G, Reading, PA
1/31/2011
I appreciate you taking the time to help my parents out. I forwarded your email to my Dad and asked him to review it with my Mom. I think the next step would be for you guys to talk. Once he gets back to me, I'll put you both in touch. I think you could be a good fit for them as they haven't had the best luck with past Insurance Brokers and TR and I have been thrilled with working with you.
Best,
T-Y K, Wayne, PA
1/7/2011
You are the best.
B. Wagner, Reading PA
1/4/2011
I am so sorry to email you at night again. Wow, these family discussions keep on going and going. You crack me up! Yes, customer service is important but at 11 PM?? You Rock! Thanks…we owe you a beer and at a reasonable time….
Thanks!
Sandy G. Reading, PA
12/16/2010
Thanks for looking after my daughter. I appreciate it.
Steve S. Hamburg, PA
I have known Brad Coley for a couple of years, he is a member of a professional organization I belong to, I asked Brad for a quote from my insurance agent which had been in the family for 53 years. Brad was very thorough in comparing my coverage making sure apples to apples between companies. Brad had saved me money and increased my coverage. Brad is a true professional doesnot make promises and stands by his word. Being with my family insurance agent for 53 years and switching tells you alot about Brad.I am proud to have Brad as my agent.
Tim S. Reading, PA
Brad Coley was very helpful during the process of choosing the proper coverage for our home and auto insurance. He continues to provide excellent service and is willing to answer any questions we may have in a timely manner. We recently had to replace our windshield and it was hassle free.
K. Barrell, Lansdale, PA
My experience with Brad Coley and Cross Keys Insurance has been excellent. I recently had a claim at my house and I was amazed with how fast my claim was handled. I had no worries and an adjuster was at my house with 48 hours. Brad has been available to me 24/7 and if he is not immediately available he returns my message the same day. Everyone at Cross Keys Insurance is friendly and you get an honest feeling that they actually care about you. You do not speak to an operator who doesn't know you (or anything about you). This personal touch keeps me from looking else where for my insurance needs. I highly recommend Brad Coley and Cross Keys Insurance.
M. Stevens, Morgantown, PA
Working with Crosskey Insurance has really helped me understand what I am getting with my car insurance. Now I can understand and appreciate what I am paying for instead of thinking of it as another bill. Brad was also able to get me great coverage at a very affordable price which I can be very thankful for!
Heather Schuylkill Haven, PA
Cross Keys Insurance has provided us with a level of personal attention, guidance and support in times of need that you're not going to get from the national discount providers whose commercials are all over TV. It's comforting to know the familiar faces at Cross Keys are always just a phone call away. That's something you really can't put a price on.
Don B, Reading PA
On a recommendation I contacted Cross-Keys and was pleasantly surprised when I was greeted by Brad. Personal, passionate and professional, Brad broke the mold when it comes to dealing with insurance agents. Being in customer service for the better part of my life I feel that Brad epitomizes what personalized service is all about. Brad was genuinely focused on building a policy that encompassed my families current and future needs. Helping us choose the correct level of protection, combined with flexible options allows my family to feel secure with our coverage. This really proved to me that Brad is the right agent to insure my family now and well into the future.
The Felty Family, Bernville PA
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